Appeal a benefit decision
When we receive your completed application we will calculate your benefits and send you a decision letter. If you disagree with our decision you can:
Ask for further explanation
Within one calendar month of receiving the decision letter:
- you can ask for an explanation of how the decision was made.
After a month:
- we will explain the decision to you but we may not be able to look at the decision again if you then think that it is wrong.
Ask us to reconsider
After receiving more information about the decision if you are still unhappy you can ask for your application to be reconsidered within a month.
Your application will be reviewed by a senior officer who will check that it was correctly assessed and make any necessary changes.
If you receive a new decision notice and you still disagree you will need to begin the disputing process again by asking for further explanation.
Appeal a housing benefit decision
If you think our decision is wrong you can ask us to pass your case to an independent appeal tribunal by filling in and returning the:
When we receive your appeal form we will arrange a hearing where:
- you will be able to state why you disagree with the decision and give any relevant evidence
- we will detail our decision and explain how the decision was reached.
The tribunal will make a decision about your entitlement. This decision must be honoured by us and you. For more information about questioning a benefits decision please:
- call 01285 623035 or
- email the benefits team.
Appeal a council tax support decision
If you disagree with our decision you can appeal to the Valuation Tribunal Service within one calendar month of our letter. To contact them please:
- phone 0300 123 2035
- visit the Valuation Tribunal Service website.