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Coronavirus (COVID-19) - For information on changes to our services, how to get help, support your community, advice and grants for employers and businesses visit our Coronavirus pages.

Coronavirus - Community support

The Government website is the best source of Coronavirus information and what you can and cannot do. For local health information the Gloucestershire NHS website has advice about healthcare and appointments.


For information about testing in Gloucestershire including what different types of tests are on offer and how to access them, please visit the Gloucestershire County Council - Covid testing pages.

Community support pack

This pack is to support you and your community during the ongoing COVID-19 situation. Within it you’ll find a list of key contacts, resources and information in one place.

Support for clinically extremely vulnerable people

You will have received a letter from the Government if you have been identified as clinically extremely vulnerable (CEV). You can then register using your NHS number for additional support.

Register for support as a clinically vulnerable person

If you are having trouble registering on the GOV.UK website you get in touch with the Gloucestershire Help Hub on 01452 583519 and they will try to help.

If you have not received a letter telling you are clinically extremely vulnerable (CEV) but believe you were told to shield during the first lockdown you should contact your GP to confirm your CEV status. Once it is confirmed you will be able to register.

Community support and what you can do

Good hygiene is the best preventative measure. Make sure you, your friends, family and colleagues wash your hands regularly and thoroughly.

There are a number of Community Mutual Aid Groups being set up across the country. You can volunteer to set one up if there is not already one in your area.

The Department for Work and Pensions are regularly updating their website with information on how to claim benefits for people who have been affected by Coronavirus.

The Neighbourhood Watch have set up a Community Action Response to Coronavirus.

Accessing food and essential supplies

Find information on how to get food and other essential supplies during the coronavirus pandemic.

DEFRA has produced a list of food options for vulnerable people to help you get food when you need it.

Gloucestershire Community Help Hub

This County-wide community help hub has been created by Gloucestershire’s councils and partners to connect local people who need help with others who can provide the support they need.

The hub includes four forms:

  • ‘I can offer help’ for people who are able to support neighbours with tasks such as picking up prescriptions, shopping, dog walking
  • ‘I need help’ which can be used by individuals to ask for support
  • ‘My neighbour needs help’ which can be used by people to request help on behalf of a neighbour, relative or friend who cannot access the internet themselves
  • ‘My business can help’ will allow local businesses who may have skills and resources others could benefit from, to offer their help

The information collected will be shared with us who will connect people who can help each other, or if appropriate refer individuals to an existing service.

Support for families

Gloucestershire Families have extended their service to give support and advice to parents.

To get support call free on 0800 542 0202 or email

The service is available:

  • Monday to Friday 9am to 8pm
  • Saturday 10am to 6pm

You can also message them on Facebook by searching for Family Information Service.

If you have a young baby Icon have advice to help you cope with crying babies during a stressful time

NHS Volunteer Responders Portal

An “army” of hundreds of thousands of volunteers has stepped up to support vulnerable people in England who are at most risk from the virus. These volunteers are matched via the GoodSAM app with members of their community who need support to stay well at home.

The help on offer ranges from support with grocery shopping and collecting prescriptions to ‘check in and chat’ phone calls. The volunteers will also help the NHS with patient transport and transport of medical equipment and supplies.

Health and social care professionals can refer people into this service whose medical conditions make them particularly vulnerable and at risk. It will be used by doctors, nurses, pharmacists, local authorities and others where there is no alternative local support and where friends and family of the individual are unable to help. This keeps hospital beds free and provides health professionals with a trusted, national database of volunteers.

NHS Volunteer Responders is being delivered by Royal Voluntary Service one of the country’s largest and longest-standing volunteering charities.



For more information on scams related to Coronavirus visit the Friends against Scams website. They have more information on different types and how to protect yourself.

Health and wellbeing

Gloucestershire County Council have created a resource to help with looking after your mental health and advice on how to help and support others

One way you can help improve your mental health if you are self-isolating is by staying active. These organisations have produced tips and guides for people to stay active: