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Coronavirus (COVID-19) For information on changes to our services, how to get help, support your community, advice and grants for employers and businesses visit our Coronavirus pages.

Coronavirus - Council tax and benefits

We are currently unable to receive any cash payments. If you are able to pay the cash into your bank account, you can make a payment by debit card online or by calling 01285 623 000. If you do have problems making a payment please contact us.

Test and trace support payments

The Government have announced that from 28 September 2020, you will be entitled to a Test and Trace Support Payment of £500 if you:

  • have been told to stay at home and self-isolate by NHS Test and Trace (and have a valid notification)
  • are employed or self-employed
  • are unable to work from home and will lose income as a result
  • are currently receiving UC, Working Tax Credit, income-based Employment and Support Allowance, income-based JSA, Income Support, Housing Benefit and/or Pension Credit
Apply for a Test and Trace Support Payment

Hardship Fund

The Government has allocated funds that will allow Cotswold District Council to grant up to £150 to a resident if they are of working age and in receipt of Council Tax Support.

This award will be made automatically and there is no need to contact the Council to claim it.

Self Employed Customers

If you are not able to trade currently due to Covid-19, you can claim a grant from the Government.
Please see Self employed income support -Who can apply for more information. 
HMRC will contact you if you are eligible for this grant so you will not need to contact them directly.

If you receive Universal Credit and Council Tax Support, your Council Tax Support will be adjusted once your Universal Credit has been adjusted.  If you currently claim Universal Credit, update your circumstances through your online journal so that your award can be re-assessed.  If Universal Credit apply the minimum income floor to your award, they should now stop doing this and increase your entitlement accordingly.

If you are currently receiving Housing Benefit and/or Council Tax Support but not Universal Credit, please contact us in writing or by email  to confirm the date that you ceased trading as a result of Covid-19 and we will be able to update your claim accordingly.

Local Housing Allowance (LHA)

If you rent from a private landlord and receive either Housing Benefit or Universal Credit, the amount of assistance you receive with your rent is determined by the Local Housing Allowance.  As part of the response to Covid-19, the LHA rates have been increased from 1 April 2020. As a result, the amount of assistance that you receive in Housing Benefit or Universal Credit may increase.  The Council and Universal Credit will factor in this increase automatically and so there is no need to contact either organisation to request it.

You can check your LHA rate here:  

Housing Associations

If you rent from a Housing Association and are concerned about meeting your rent liability at this time, please contact them directly and they will be able to provide guidance.

Further support and advice

Contact the Benefits team

If you need further help or advice please let us know.
Call: 01285 623000 or email: 

Citizens Advice Bureau

They can help you with a variety of issues and signpost you to the relevant organisations.
Phone: 0808 800 0511