Refund & cancellation policy
Refund and cancellations policy for internet transactions
For goods and services being purchased via the Council's website:
- Where the Council fails to deliver in line with our standards, then a full refund will be made
- The credit / debit card used for the payment will be refunded
- This will be done as soon as possible but within 14 days of the refund being agreed by the Council
- Cancellations will only be refunded at the discretion of the Council
- If the cancellation is agreed by the Council, the customer must take reasonable care of any goods already supplied by the Council until they are collected by the Council
- If the Council agrees to a refund following a cancellation, then this will be carried out in line with the above.
Where the Council agrees that a refund is due for Council Tax, Business Rates or another payment not covered under the list above, then:
- The credit / debit card used for the payment will be refunded
- This will be done as soon as possible but within 14 days of the refund being agreed by the Council.
