Report a missed bin collection
Service Update
Please be aware of early waste collections this week due to warmer weather. To help our crews work safely in the heat, waste collections across the district will begin at 6:00am instead of 6:30am for the rest of this week.
Please make sure your bins are out the night before or well before 6:00am on your collection day.
Report a missed bin collection
If your bin or recycling has not been collected you can report it as missed after 4pm on collection day. You need to let us know within two days of the missed collection.
Before reporting a missed bin please make sure that:
- you had put the bin out by 7am
- there was no extra waste by the side of the bin
- any recycling was in the correct boxes
- your garden waste bin had a valid licence
- bin lids were closed
What happens next
We aim to return to collect within three working days from the day that the miss is reported.
There may have been a reason why your collection was missed, for example, not being able to access the property, contaminated or overflowing rubbish. We will let you know if this is the case.