Report a missed bin collection
Report a missed bin collection
Please note: Our collection crews are currently operating one day behind schedule in some areas after collections were unable to take place on Monday, 5 January, due to icy road and pavement conditions. If your bin has not yet been collected, please leave it at the kerbside so crews can reattempt collection. Crews will be doing an additional collection on Saturday 10 January to catch up.
If your bin or recycling has not been collected you can report it as missed after 4pm on collection day. You need to let us know within two days of the missed collection.
Before reporting a missed bin please make sure that:
- you had put the bin out by 7am
- there was no extra waste by the side of the bin
- any recycling was in the correct boxes
- your garden waste bin had a valid licence
- bin lids were closed
Please note: cold weather can freeze garden waste, making bins heavy and damaging lifting equipment. Our contractors will only empty bins if contents are loose and not stuck inside. Before collection, loosen waste with a garden fork and keep bins sheltered where possible. This mainly affects garden waste bins, not refuse or recycling.
Report a missed bin collectionWhat happens next
We aim to return to collect within three working days from the day that the miss is reported.
There may have been a reason why your collection was missed, for example, not being able to access the property, contaminated or overflowing rubbish. We will let you know if this is the case.