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If your property has recently been flooded, please let us know so we can record your issue and help assist with any support and advice: Report flooding form. Further support can be found on our flooding advice pages.

Report a missed collection

Service failures (06/12/24)

Waste Type Street Town/Village
Recycling

Northfield Road 

London Road

Tetbury

Report a missed collection

If your bin or recycling has not been collected you can report it as missed after 4pm on collection day. You need to let us know within two days of the missed collection.

Before reporting a missed bin please make sure that:

  • you had put the bin out by 7am
  • there was no extra waste by the side of the bin
  • any recycling was in the correct boxes
  • your garden waste bin had a valid licence
  • bin lids were closed
Report a missed collection

What happens next

We aim to return to collect within three working days from the day that the miss is reported.

There may have been a reason why your collection was missed, for example, not being able to access the property, contaminated or overflowing rubbish. We will let you know if this is the case.