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Report a missed collection

Update Friday 21 June

We were unable to complete our collections at the following locations. If your street was missed please leave your containers out as crews will be out in some areas on Saturday. If your containers were not emptied on Saturday, please re-present them by 7am on Monday and our crews will return as soon as possible. Apologies for any inconvenience caused.

Location Collection type
  • Bagpath
  • Shipton Moyne
  • Lasborough
  • Newton Bagpath
  • Ozleworth
  • Kingscote
  • Northleach
  • Coln St Dennis
  • Calcot
  • Arlington/Bibury
  • Sherborne
Refuse

Parts of:

  • Northleach
  • Eastington
  • Aldsworth
Garden
  • Albion Street - Cirencester
Recycling

 

Update Saturday 22 June: additional collection for eligible households moving collection day/week

We were unable to complete our collections for some properties that were due an additional collection of refuse, recycling and garden waste today. Note: the additional collection only applies to households that have been identified as having to wait longer than 12 working days between their last and first main waste collections as part of the Council’s current round reorganisation.

If you have been missed, please re-present your containers for 7am on Monday and crews will return as soon as possible to make your collection. We apologise for any inconvenience caused.

Location Collection type
  • Shipton Oliffe
  • Compton Abdale
  • Hampnett
  • Yanworth
  • Chedworth
  • Brimpsfield
  • Birdlip
  • Andoversford
Refuse
  • Chedworth
  • Yanworth
  • Withington
Garden
  • Andoversford
Recycling

Report

If your bin or recycling has not been collected you can report it as missed after 4pm on collection day. You need to let us know within two days of the missed collection.

Before reporting a missed bin please make sure that:

you had put the bin out by 7am

there was no extra waste by the side of the bin

any recycling was in the correct bag or box

your garden waste bin had a valid licence

bin lids were closed

The reporting system is temporarily unavailable due to the necessary updates for the new waste collection day changes. We apologise for any inconvenience this may cause. The service will be available again from Monday morning, 24 June. Please use our online enquiry form to report any missed collections or call us during office hours if you need assistance.

What happens next

We aim to return to collect within three working days, please leave your bin out. There may have been a reason why your bin collection was missed, for example, not being able to access the property, contaminated or overflowing rubbish. We will let you know if this is the case.